1. Introduction, Purpose and General Terms
1.1. This Web site gives you the ability to learn about Host Hero and its products and services as well as the ability to access our network and services (“Host Hero Services”). By using this site, and any other sites or services owned, operated, or provided by Host Hero, you signify your agreement to the terms, conditions and notices of this policy. “You” when used in the Agreement shall mean the Host Hero Customer of record and that Host Hero Customer’s end users.
1.3. This document sets forth the principles, guidelines and requirements of the Acceptable Use Policy of Host Hero (“Company”) governing the use by the Customer (“Customer”) of the Company’s services and products (“Services and Products”). The purpose of Host Hero Acceptable Use Policy (the AUP”) is to comply with all international, federal, state, and local laws and to protect the network security, network availability, physical security, Customer privacy, and other factors affecting the services provided by Host Hero. Host Hero reserves the right to impose reasonable rules and regulations regarding the use of its services provided to all Customers and such rules and regulations are subject to change.
1.4. In order to maintain an informative and valuable service that meets the needs of the users of this site and Host Hero Services, the rules in this AUP have been established to protect against abuse. The AUP is not an all-inclusive, exhaustive list and Host Hero reserves the right to revise, amend, or modify the AUP at any time as needed, effective upon either the posting of the revised, amended, or modified AUP to
or notification to the Customer via email to the email address of Customer as set forth in the Service Descriptions.
1.5. Any violation of the AUP may result in the suspension or termination of your account or such other action, as Host Hero deems appropriate. No credits will be issued for any interruption in service resulting from violations of the AUP.
1.6. Violation of any section of the aup is strictly prohibited and may result in the immediate termination or suspension of the services you receive from Host Hero.
1.7. Any questions or comments regarding the AUP should be directed to Host Hero by email using the following contact form, for issues concerning the AUP.
2. General Prohibitions
2.1. You may not use this site or Host Hero Services for any purpose that is unlawful or in any manner that could damage, disable, overburden or impair the operation of this site, the Host Hero Network, or Host Hero Services, or any other party’s use or enjoyment of this site, the Host Hero Network, or Host Hero Services.
2.2. Adult Content Prohibited.
2.2.1. Adult-oriented sites demand special system, network, and bandwidth requirements. Host Hero does not accommodate those extraordinarily large requirements in its reseller hosting plans. Therefore you may not use Host Hero services for adult-oriented and pornography sites. This includes sites that may include sexual content, or links to adult content elsewhere.
2.2.2. Where allowed by applicable law, Host Hero does not prohibit you from posting a static Web page that meets all of the following criteria:
the page merely advertises an adult service and provides information about how to contact the service offline, i.e., by telephone, facsimile, or postal mail and not via a link from a Web site that uses Host Hero services;
the page does not display any sexually explicit content and does not link to any Web page or site displaying any sexually explicit content; and
the page does not require a user to log in with a username or password to access any of the Web site’s content.
2.2.3. In some jurisdictions, even the notice and advertisement of adult-oriented services may be illegal. It is your sole responsibility to learn the laws that govern what you are and are not allowed to post on your Web site. As part of your agreement with Host Hero, you must comply with all such applicable laws.
However, Host Hero cannot and does not advise you or make any recommendations to you about the existence of any such laws in a particular jurisdiction. Nor does Host Hero advise you about how to comply with any such laws. Furthermore, laws vary throughout the world, so you should contact your legal advisor for more information and specific recommendations concerning the kinds of online materials that are legal in your region.
2.2.4. If you use Host Hero service to publish any content that any applicable law deems “harmful,” “inappropriate,” or “unsuitable” for minors (persons under 18 years of age), then you must provide appropriate protection to prevent minors from accessing that content. Such protection is your sole responsibility because Host Hero does not censor the content of your Web sites and pages.
2.2.5. If you have a reseller account with Host Hero, you may not resell our hosting services to any clients or customers that sell adult content.
2.2.6. You may not use Host Hero services to sell or solicit sales for any of the following items, products or services because they are or may be illegal in one or more jurisdictions where Host Hero services are offered, or where they can be viewed through Host Hero services:
Online pornography or adult content for which a viewer must subscribe to access it,
Adult content-related products or services (including X-rated videos, pictures, etc. especially of individuals under 18 years of age), and
Obscene materials, as defined by law.
If we find any of your sites (or any of the sites of your customers, if you have a reseller account) to be selling any of the prohibited products or services, the offending accounts shall be subject to immediate account termination.
3. Compliance with Law
Customer shall not use Host Hero Service or any other service or network to post, upload, transmit, retransmit, store, distribute or facilitate the distribution of any content, including without limitation text, communications, software, images, sounds, data, or other information that, in Host Hero sole discretion:
3.1. violates, attempts to violate, or helps any third party to violate any local, state, federal or any international law, ordinance, or regulation,
3.2. is threatening, obscene, indecent, pornographic, abusive, harassing, libellous, defamatory, deceptive, fraudulent, invasive of another’s privacy, tortuous, inaccurate, or that otherwise could adversely affect any individual, group or entity (collectively, “Persons”),
3.3. threatens or encourages bodily harm or destruction of property,
3.4. harms any person,
3.5. victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, sex, sexual orientation, race, ethnicity, national origin, immigration status, age, disability, or any other reason,
3.6. is posted in violation of a newsgroup charter,
3.7. contains viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer,
3.8. violates any terms or conditions of any other network access provider or Internet service provider,
3.9. violates the rights of any person, including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations including, but not limited to, the installation or distribution of “pirated” information content or data or other software products that are not appropriately licensed for use by Customer. Customer shall be responsible for determining what laws or regulations are applicable to its use of the Services and Products,
3.10. adds, removes, or modifies identifying network header information in an effort to deceive or mislead any person. Additionally, attempting to impersonate any person by using forged headers or other identifying information is prohibited. However, the use of anonymous remailers or nicknames does not by itself constitute impersonation, unless such use is made with the intent to deceive, defraud, or mislead any person or to violate any applicable laws or regulations,
3.11. collects, attempts to collect, or helps any third party to collect personal information about third parties without their knowledge or consent or in a manner that violates applicable laws concerning privacy,
3.12. has a negative effect on Host Hero or its network (including, without limitation, overloading servers on the Host Hero Network; causing portions of the Host Hero Network to be blocked by other network providers; generating unresolved third party complaints or complaints which, in the discretion of Host Hero, impose an unreasonable administrative burden on Host Hero; etc.), or
3.13. violates the prohibition on terrorist content and activities.
4. System and Network Security
Violations of system or network security are strictly prohibited, and may result in criminal and civil liability as well as termination of services from Host Hero. Host Hero investigates all incidents involving such violations and will cooperate with law enforcement if a violation of the criminal law is suspected.
You are responsible for any misuse of your account, even if a friend, family member, guest, agent, or employee committed the inappropriate activity while using your account. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach the security of another Host Hero account or attempt to gain unauthorized access to another network or server.
Examples of system or network security violations include, without limitation, the following:
4.1. Introduction into the network or server of any malicious program (examples: viruses, worms, Trojan Horses, logic bombs, and other executables intended to inflict harm).
4.2. Introduction into the network or server of any self-extracting file or program containing any malicious program as specified in Section 4.1 of this AUP.
4.3. Introduction into the network or server of any data, parameter, configuration, template, or control files for software applications that contain destructive macros or other malicious code.
4.4. Introduction into the network or server of any encrypted or compressed file or archive such as .zip or .gz files that contains any malicious program as specified in paragraphs 4.1 through 4.3 of this AUP.
4.5. Effecting security breaches or disruptions of Internet communication and/or connectivity. Security breaches include, but are not limited to, accessing data of which the Customer is not an intended recipient, logging into a server or account that the Customer is not expressly authorized to access, or exceeding the access to a server or account that has been granted to the Customer. For purposes of this section, “disruption” includes, but is not limited to port scans, flood pings, email-bombing, packet spoofing, IP spoofing, and forged routing information.
4.6. Executing any form of network activity that will intercept data not intended for the Customer.
4.7. Circumventing user authentication or security of any host, network or account.
4.8. Interfering with or denying service to any user other than users of the Customer’s host (examples: denial of service attack or distributed denial of service attack).
4.9. Using any program script/command, or sending messages of any kind such as a punter, designed to interfere with or to disable, a user’s terminal session, via any means, locally or via the Internet.
4.10. Attempting to use or gain unauthorized access to data, accounts, hosts, servers, systems or networks of this site, or to probe, scan or test the vulnerability of a system or network of this site, any Host Hero Services or those of any other party.
4.11. Interfering with service to any user, host or network including, without limitation, mail-bombing, flooding, or attempting to overload the system.
4.12. Forging any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
4.13. Falsifying address information or otherwise modifying email headers to conceal the sender’s or the recipient’s identity.
5. Internet Etiquette
The Customer agrees to observe and abide by reasonable Internet etiquette (Netiquette). The Customer shall comply with the rules appropriate to any network to which Host Hero may provide access. The Customer should not post, transmit, or permit Internet access to information the Customer desires to keep confidential. The Customer shall not post any material that is illegal, is libellous, is otherwise tortuous, indecently depicts children, or is likely to result in retaliation against Host Hero by offended users. Host Hero reserves the right to refuse or terminate service at any time for violation of this section. This includes, but is not limited to, advertising services or sites via Internet Relay Chat (IRC) or USENET in clear violation of the policies of the IRC channel or USENET group.
6. Child Pornography
Host Hero will cooperate fully with any criminal investigation into a Customer’s violation of the Child Protection Act of 1984 concerning child pornography, or any other applicable international, federal, state, or local law that prohibits child pornography. Customers are ultimately responsible for the actions of their clients over Host Hero network, and shall be liable for illegal material posted by their clients.
According to the Child Protection Act, child pornography includes photographs, films, video, or any other type of visual presentation that shows a person who is or is depicted as being under the age of eighteen years and is engaged in or is depicted as engaged in explicit sexual activity, or the dominant characteristic of which is the depiction, for a sexual purpose, of a sexual organ or the anal region of a person under the age of eighteen (18) years or any written material or visual representation that advocates or counsels sexual activity with a person under the age of eighteen (18) years.
7. No-Spam Policy
7.1. Customer shall comply with all the terms and conditions of Host Hero No-Spam Policy (NSP) as described in this Section 7. Violation of the NSP shall be deemed a violation of this AUP and of the Customer’s Agreement with Host Hero.
7.2. At Host Hero, we are committed to providing valuable hosting services to our valued customers.
7.3. An important part of Host Hero mission is to be a respected and responsible member of the business and Internet communities. We take seriously our role in protecting our customers and the general public from nuisances such as “spam.” This section describes our NO-SPAM Policy. Please read it carefully, because it contains important information and because it is a material part of your Agreement with Host Hero.
7.4. To report any spam you receive that identifies itself as coming from the hosthero.co.za servers or claims to be related to Host Hero in any way, please send a message to us. In your message to us, please include a complete and accurate copy of the message that you consider to be spam, along with full message headers and routing information for email, a message board provided by a Web site or an online service, Usenet, interactive chat message, or instant message service, as the case may be.
7.5. Definition of Spam.
Unsolicited commercial email and electronic messages are colloquially referred to as “spam.” Other common names for spam include “spam email,” “junk email,” “bulk email,” “direct email,” and “mass email.” Spam is the electronic equivalent of the direct mail you receive in your postal mailbox frequently.
In its most general terms, and as used in this NO-SPAM Policy (the “Policy”), spam is:
a commercial email message or other electronic message, including, but not limited to, messages that are:
posted to an electronic mailing list (other than an “opt-in” email list as described below),
posted on an online bulletin board system or Web-based message board system or “guest book”,
posted to a Usenet newsgroup,
posted to the common area of an online community, group, or club,
posted in a chat room,
posted in a message board of a commercial online service,
posted to a Weblog (“blog”),
sent via an instant message system (such as ICQ, Yahoo! Pager, Yahoo! Instant Messenger, or AOL Instant Messenger),
sent through email or another Internet means of communication when the message’s ultimate destination is a facsimile (“fax”) machine, cellular or wireless telephone, or wireless device,
a commercial email message or other electronic message that is addressed to one or more recipients with whom you do not have an pre-existing business or personal relationship,
a commercial email message or other electronic message that is sent to a mailing list of addresses that you purchased or that were otherwise distributed, or any list of email addresses whose owners did not sign up for your specific mailing list, including without limitation lists commonly known as “affiliate lists,”
a commercial email message or other electronic message that is not sent at the request of, or with the express consent of, the recipient(s),
a commercial email message or other electronic message that is sent to a recipient who has opted out of receiving further commercial electronic messages from you, or
a commercial email message or other electronic message that contains forged headers, compromised mail server relays, or false contact information.
For purposes of this Policy, spam also includes any email or other electronic message that is sent in violation of any applicable Federal, state, or local law regulating unsolicited commercial email, unsolicited fax transmissions, or any other type of unsolicited commercial electronic message, regardless of whether that message fits the definition of “spam” provided above.
7.6. “Opt-in” E-mail Lists
Please note: messages sent to “opt-in” email lists are not spam, for purposes of this Policy, provided that those messages meet all of the following criteria:
the messages are sent to an “opt-in” email list in which ALL subscribers have VOLUNTARILY agreed to receive announcements and advertisements about products and services;
the messages STRICTLY COMPLY with ALL the requirements and regulations of the “opt-in” email list; and
upon request of any subscriber to the “opt-in” email list, you immediately stop sending that subscriber any email regarding your products and services.
If you choose to use an “opt-in” email list, please be aware that Host Hero will consider ANY violation of the requirements or regulations of such any third party provider of software or services for such a list to be a violation of this NO SPAM Policy.
Furthermore, Host Hero reserves the right to prohibit “opt-in” email lists in the future if such a prohibition is reasonably necessary to keep its hosting service operating efficiently for all users.
7.7. Zero Tolerance for Spam
Host Hero will not tolerate any spamming by any of its Customers. This prohibition of spam extends to the sending of unsolicited mass mailings from another service, which in any way implicates the use of Host Hero services whether or not the message actually originated from our network.
Violation of this NO-SPAM policy will result in Host Hero taking one or more of the following actions:
A warning via email or telephone,
Suspension of your site until further notice,
Removal of DNS for the advertised/originating site, or
Temporarily blocking outgoing mail from your site.
Repeated violation of this NO-SPAM policy will result in immediate disconnection of service with no re-activation.
Host Hero reserves the right to take all legal and technical steps available to prevent unsolicited bulk email or other unauthorized email from being sent from or transmitted through the Host Hero Network.
PLEASE NOTE: The transmission of spam, including the transmission of counterfeit email, may result in civil and criminal penalties against the sender, under various federal, state, and local laws and regulations, including the federal CAN-SPAM Act of 2003.
Host Hero may choose to charge a fine in order to unsuspend accounts associated with spam activity.
7.8. Indemnification of Host Hero
You agree to defend, hold harmless, and indemnify Host Hero from any harm or damages whatsoever resulting directly or indirectly from your engaging in any spamming practices or from your violation of any of the terms of this NO SPAM Policy.
7.9. Mailing Limits
Host Hero does impose reasonable mailing limits within our own discretion.
8. Resource Usage
You agree to not use excessive amounts of resources. Any violations may result in us taking corrective action in order maintain server stability by killing any processes, disabling and/or suspending your account.
System resource limits are intended for runaway scripts, processes requiring large CPU and memory requirements from slowing down the server and causing a drop in performance. Host Hero reserves the right to make adjustments to these limits at our sole discretion. If Host Hero takes corrective action Customer shall not be entitled to a refund of any fees paid in advanced.
9. No Editing, Censoring, or Control of Communications; Reservation of Rights
Your participation in online communication or use of any Host Hero service is not edited, censored, or otherwise controlled by Host Hero. However, Host Hero reserves the right to monitor content on this site and on any Host Hero servers, networks, or systems and to remove content, disable sites, or suspend or terminate services if Host Hero, in its sole discretion, determines such content or user practices are harmful, offensive, or otherwise in violation of this Acceptable Use Policy.
10. Export Control Laws
Exporting encryption software over the Internet may violate some laws, unless you have a license to do so from the relevant authority. You are solely responsible for determining whether any of your software or other information contains encryption software and whether you require a license to export your software or information. You are also solely responsible for complying with all applicable laws governing the export of encryption products.
11. International Use
Host Hero makes no representation that materials available on this site or any or through any Host Hero service are appropriate or available for use in locations outside the Republic of South Africa, and accessing them or using them from territories where their contents are illegal is prohibited. Customers and their users who access this site or any site hosted by Host Hero from locations outside the Republic of South Africa are solely responsible for compliance with all applicable local laws and regulations. Moreover, to the extent allowed by law, Customers agree to defend, indemnify, and hold harmless Host Hero, its parents, subsidiaries, partners, joint ventures, employees and agents, and all their respective heirs, successors, and assigns for any acts of Customer or Customer’s users that may violate any applicable law.
12. Intellectual Property Rights
12.1. All Host Hero Web site design, text, graphics and the selection and arrangement thereof are the copyrighted work of Host Hero cc, © 2009. All rights reserved. If any page, information, or content is copied, it may only be copied for non-commercial uses that are explicitly allowed under the Customer’s Agreement with Host Hero or by law, and Host Hero shall, in any event, retain all copyright and other proprietary interests in said page, information, or content.
12.2. You acknowledge and agree that copyrights, trademarks, service marks, patents, trade secrets, and other proprietary rights and laws protect all content and materials available on this site or through any Host Hero service. Nothing on any Host Hero Web site shall be interpreted or implied in such a way as conferring any license or right to any intellectual property rights or license to any intellectual property, content, technology, system, process, or related material belonging to Host Hero by virtue of it being displayed or made accessible on any Host Hero Web site. Except as expressly authorized, you agree not to use this site or any Host Hero Services in any manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you may access, receive or make available through this site or any Host Hero Services.
12.3. If you use a domain name or content in connection with the Host Hero Web hosting or any other Web hosting service, you agree not to use that domain name or content in any way which violates any trademark, service mark, or similar rights of any third party. Specifically, and without limitation, you agree that you will not engage in, attempt to engage in, or conspire with others or solicit others to engage in any cyber squatting or domain name hijacking,
12.4. Host Hero data centre infrastructure including all hardware, software, and telecommunications facilities located in its data centre may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of any regulation or law or the common law, or any applicable foreign or international law is prohibited. This includes, but is not limited to, material protected by copyright, trademark, patent, trade secret, or other intellectual property rights.
12.5. Creating, utilizing, or distributing unauthorized copies of software or other information content is a violation of international, federal, and state law. If you copy, distribute, or install software or other information content in ways that the license to use that content does not allow, you are violating federal copyright law and international copyright law. Host Hero will cooperate with all law enforcement agencies in relation to alleged copyright infringement based on content housed in our data centres.
12.6. Please see Copyright Infringement Reporting on the Host Hero Web site for procedures on disclosing alleged copyright infringement.
13. Customer’s Grant of Limited License to Host Hero; Warranties on Content
By posting or submitting content to any Host Hero Web site or server, you:
13.1. Grant Host Hero a limited license to transmit, copy, store, back up, and retrieve the content, solely for the purpose of providing you with the services you are purchasing under your Agreement with Host Hero;
13.3. Warrant and represent that you own or otherwise control all of the rights to the content and that public posting and use of your content by Host Hero does not and will not infringe or violate the rights of any third party; and
13.4. Agree to defend, hold harmless, and indemnify Host Hero for any claims of any third party resulting from the public posting or use of your content.
14. IP Allocation
Host Hero administers an Internet network on which multiple Customer servers reside. Customers shall NOT use Internet protocol (IP) addresses that were not assigned to them by Host Hero staff or network administrators.
15. Restrictions on Use of Host Hero Services
15.1. You may not operate Internet Relay Chat (“IRC”) servers using Host Hero services.
15.2. You may not run any IRC robot on any IRC server that might interfere with the Services or otherwise violate this AUP. When logged into any IRC server, you must comply with the rules and policies established by that IRC’s service administrator.
15.3. You must not use any programs that may or will interfere with another’s use of this site or any Host Hero Services.
15.4. You may not run any background processes on the Host Hero servers, networks, or systems without prior written authorization from Host Hero.
15.5. You may not use any Host Hero services to send denial-of-service (DOS) attacks to any computer or network, or to “flood” any computer or network.
15.6. You may not host any type of HYIP, auto surf, proxy, or bit torrent on Host Hero servers.
15.7. You may not use any Host Hero services to make available to third parties for any use other than normal access to that account’s Web site.
15.8. You may not use our service to host software download websites or the serving of file downloads. Any websites with bandwidth usage or disk usage consisting mainly of downloads will be suspended.
15.9. You may not use our service to offer any free services including but not limited to free hosting, free email service, free blogging service, free home pages, free image hosting. More information can be obtained in section R1. of our TOS.
15.10. You may not use our service as an offsite file storage area for any files. Any use of Host Hero services is strictly intended for that account’s web site only.
15.11. Host Hero reserves the right to add further restrictions to Customers’ use of the Host Hero Services if such further restrictions are reasonably necessary to keep its hosting service operating efficiently for all users.
16. Suspension and Cancellation
17. Notices Regarding Violations of AUP and Intellectual Property Rights
17.1. The Host Hero Agreement and all its components prohibit acts of copyright and trademark infringement and other unlawful behaviour by Host Hero Customers. Host Hero takes Customer violations seriously and will investigate complaints and, where appropriate, may remove content, disable sites, suspend or terminate services, or take other action as necessary.
17.2. General Complaints: Please send reports of any activity in violation of this Acceptable Use Policy using our online contact form. If possible, please provide the IP address used to commit the violation, the date and time of the violation, and evidence of the violation. Host Hero will reasonably investigate incidents involving such alleged violations. Host Hero may involve and will cooperate with law enforcement officials if any criminal activity is suspected. Violations may result in criminal and civil liability.
17.3. Copyright/Trademark Infringement Complaints: If you believe that your copyright or trademark has been used by a Host Hero subscriber without permission, such that the use may constitute infringement of your intellectual property rights, please notify us immediately.
All monetary amounts to which this Agreement refers shall be in South African Rand.
Host Hero may revise this Acceptable Use Policy without prior notice. Such changes will be posted at http://www.hosthero.co.za/acceptable-use-policy.html. You are responsible for reviewing the online Acceptable Use Policy to stay updated of any changes.